Privacy Policy

Privacy Policy – FirmNL B.V.

Effective date: 21 February 2020
FirmNL B.V. (“FirmNL”, “we”, “us”) respects your privacy and is committed to protecting
your personal data. This policy explains how we collect, use, and safeguard personal
information in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

FirmNL B.V. is located in Nijmegen, the Netherlands, and registered with the Dutch
Chamber of Commerce under number 97545244
If you have any questions about this policy or how we handle your data, please contact us at:
📩 info@firmnl.com
📍 Oranjesingel 58, 6511 NX, Nijmegen

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of
personal data:

  • Full name and contact details (e.g., email, phone number)
  • Company information (e.g., Chamber of Commerce number, VAT number)
  • Payment and billing data
  • Identification documents (if legally required)
  • IP address, browser data, and user behavior (via website cookies)
  • Communications via email or forms

3. Why We Process Your Data

We process your data for the following purposes:

  • To provide and manage our services
  • To comply with legal obligations (e.g., anti-money laundering laws)
  • To communicate with you (e.g., service updates, invoices)
  • For client onboarding and verification
  • To improve our website and services

4. Legal Grounds for Processing

We process personal data based on one or more of the following legal bases:

  • Your explicit consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests, such as improving our services or preventing fraud

5. Sharing with Third Parties

We may share your data with trusted third parties when necessary, including:

  • IT and software providers
  • Payment service providers
  • External legal/tax advisors
  • Regulatory authorities, if legally required

We ensure these parties process your data in accordance with this policy and GDPR
obligations.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or to comply with legal requirements (e.g., tax or regulatory retention
periods).

7. Cookies and Website Use

Our website uses cookies and similar technologies to improve functionality and analyze user behavior. For more information, see our separate Cookie Policy.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access to your data
  • Rectification of incorrect data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent (where applicable)

Requests can be sent to info@firmnl.com. We may ask for identification before
fulfilling your request.

9. Data Security

FirmNL uses appropriate technical and organizational measures to protect your
personal data against loss, misuse, or unauthorized access.

10. International Data Transfers

We primarily store and process data within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection via standard contractual clauses or equivalent safeguards.

11. Complaints

If you're not satisfied with how we process your data, you can file a complaint with the
Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl

12. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be
available on our website. Significant changes will be communicated directly where
appropriate.

Effective Date: 21 February 2020
This Cookie Policy explains how FirmNL B.V. (“FirmNL”, “we”, “our”) uses cookies and
similar technologies on our website.

1. What Are Cookies?

Cookies are small text files that your browser stores on your device when you visit our
website. They help us remember your preferences, analyze website performance, and
enhance your user experience.

2. Types of Cookies We Use

Essential cookies‍

These are necessary for the website to function properly (e.g., page navigation,
form security).
These do not require consent.

Analytical cookies

These help us understand how visitors interact with our website (e.g., via Google
Analytics).
We use these only with your permission.

Functional cookies

These remember your preferences and improve user experience (e.g., language
settings).

Marketing cookies

These may be used to show relevant ads or content based on your browsing
behavior.
Used only if you consent.

3. Managing Cookies

You can accept or reject non-essential cookies via our cookie banner. Most browsers
also allow you to manage or block cookies through settings.

4. Third-Party Cookies

Some cookies may be placed by third-party tools (e.g., analytics platforms, embedded
videos). We ensure these parties respect your privacy in accordance with the GDPR.

5. Changes to This Policy

We may update this Cookie Policy periodically. You’ll find the latest version on this page.

Questions?

For more information, contact us at: info@firmnl.com